Chatbot - One step closer to customers
Viber Chatbot – a great way to get closer to your target audience. Automate communication with users through the one of the most popular chat apps. Increase your brand visibility and stay in touch 24/7 via the Viber application! In return, you get significant reach, high engagement and increased conversion.
IT Centar is the official Viber trusted partner in Serbia. We create a chatbot according to your needs. You choose the way you want to promote yourself, and we are here to put it into action.
Evolution In Communication
Most brands fail to keep up with customers’ needs that change on daily basis. Many businesses have almost identical offers through the years and hardly anyone stands out from the crowd. Customers want their brand to be available 24/7 and expectations are high.
Be present on the platform where your customers spend most of their time
In Serbia, just in 2021 Viber made:
new chatbots in Serbia in 2021
chatbots user engagement Golbally
brands use Viber messaging solutions
Take Your Customer Service To The Next Level!
- Stay available 24/7
- Provide immediate responses to user queries
- Drive sales of your products and services
- Reduce the costs for customer support
- Free up the live agents to deal with more complex customer issues
- Find out easily the users’ opinions through surveys
How Do We Work?
Every client gets our full commitment.
We create a unique appearance of the chatbot with the options you want, everything according to your needs.
The chatbot looks like a small website that provides all the necessary information you want to present to your audience. Each button in the main menu is linked to additional content, a site, or to a specific landing page.
Content management control panel
Track the chatbot in real time with our control panel. Once we set it all up for you, you can further manage the content of the chatbot by yourself from any device (mobile, tablet, laptop, or desktop). Any information you add, the users will immediately receive a notification and be able to consume the content.
Make an appointment with us and we will be happy to present our services and create them according to your needs!
Viber Stickers - A Great Design That Fits Your Brand
In addition to the visual part and the main menu, we pay special attention to all the details, to make you recognizable.
Creating stickers according to Viber’s rules, and complying with their policy and guidelines is of crucial importance to ENCOURAGE the community to use the chatbot.
Functionalities we can integrate:
News
Keep your users always informed
Multimedia
Carousel with different media Insert images and videos to convey an adequate message
Shop
Take users to your shop page on the website in one click
Chat
Live chat. Easily switch to live communication in business messages
FAQ
Frequently asked questions and answers
Quiz
Entertain your followers and check their knowledge about your brand
Survey
Quickly and easily check how satisfied your users are with the service
Our Chatbot Can Be Applied To Any Business:
- Weather Forecast
- Air pollution
- Condition of the roads
- Advertising services
- Insurance companies
- Telecom operators and service information
- Postal services - a map with branches, shipment tracking
- Sports clubs - results, tables, schedule of matches
- Food ordering
About us
IT Centar Niš has been successfully creating software solutions that set new standards in the IT world for 16 years. Our mission is to raise the user experience to a higher level and improve the quality of life in our environment.
We are a team of exceptional IT professionals who will guide you through the process of project definition, design, development, testing, and implementation. We are experts in web, mobile, and smart TV applications. Following your needs, we can develop your own virtual reality world as well as mobile and PC games. With our help, you can present your products through web shops that we make. It’s up to you to imagine what you need, and it’s up to us to turn it into reality.